Refund Policy

Transparent and just refund terms for your assurance

Overview

At LucentCommonSpark, we realize that plans can shift, and we commit to offering clear and equitable refund policies. This policy describes the circumstances in which refunds can be given for yacht charter services.

Thoroughly examine this policy before confirming your reservation. When you reserve a charter with LucentCommonSpark, you confirm and consent to these refund conditions.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Complete refund excluding processing costs

Processing Time: 5-7 business days

Processing Fee: £50 for credit card transactions

Conditions: Must be requested via written communication such as email or phone

24-72 Hours Before Charter

50% Refund

Eligible for: Half the total charge of the charter

Processing Time: 7-10 business days

Processing Fee: £25 taken from the refund

Conditions: A legitimate reason is needed; administrative fees apply

Less than 24 Hours Before Charter

No Refund

Eligible for: No refund offered

Exception: Emergency situations may be taken into account

Alternative: A charter credit could be provided at the discretion of our management

Conditions: Emergency claims must be substantiated with documentation

Weather-Related Cancellations

Our Weather Guarantee

The safety of our patrons is our utmost concern. Should our certified captain determine the weather as unsafe for charter operations, we offer these flexible options:

  • Full Refund: If rescheduling isn't feasible, a complete refund is provided
  • Reschedule: Alter the date of your charter to an available slot without additional charges
  • Charter Credit: A voucher valid for one year from the original date of charter is issued

Weather Assessment Process

The assessment for weather includes:

  • Evaluating wind directions and speeds
  • Considering wave heights and marine conditions
  • Forecasting visibility and precipitation
  • Heeding Coast Guard advisories and alerts
  • A safety analysis by a professional captain

Decision Timeline: Decisions regarding weather cancellations are concluded at least 4 hours before the departure time.

Medical Emergency Refunds

Emergency Circumstances

We recognize that medical urgencies can arise. Situations that may warrant special refund considerations include:

  • Acute illnesses or injuries necessitating hospital admission
  • A death within the immediate family
  • Unexpected military deployment or urgent recall
  • Summoned for jury duty or court orders
  • Natural calamities hampering travel

Documentation Requirements

For consideration of emergency refund requests, the following proofs are required:

  • A medical statement or hospital records
  • A death notice, if relevant
  • Formal military commands
  • Court summons or jury notification
  • Notices of travel disturbances or state of emergencies

Processing: Refunds for emergencies are completed within 3-5 business days after receiving proper evidence.

Operational Cancellations

Mechanical Issues

In the event of mechanical issues with the assigned boat that cannot be fixed:

  • Alternative Vessel: Efforts will be made to provide a similar replacement
  • Full Refund: Issued when no appropriate substitute is available
  • Partial Refund: Given when the alternative boat has differing rates
  • Compensation: Possible additional recompense for the inconvenience

Crew Unavailability

In the rare instance of an uncertified crew being unavailable:

  • A substitute crew will be sought when feasible
  • A complete refund will be provided if the charter cannot proceed
  • Options to reschedule without incurring extra charges

Refund Processing

Payment Method

Refunds are credited back to the original mode of payment utilized for the reservation:

  • Credit Cards: Refunded within 5-7 business days
  • Bank Transfers: Refunded within 7-10 business days
  • Cash/Cheque: Refunded within 3-5 business days

Processing Fees

Credit Card Processing

A fee of £50 applies for cancellations done beyond 72 hours prior

Bank Transfer Processing

A fee of £25 is incurred for all refunds through bank transfers

International Processing

Extra charges may be applicable for international dealings

Charter Credits

When Credits Are Offered

Credits for a charter may be provided as an alternative to a refund under certain situations:

  • Late cancellation notices (within less than 24 hours)
  • Cancellations due to weather conditions
  • Voluntary rescheduling by the client
  • Disturbances in operations

Credit Terms

  • Validity: Credits are valid for 12 months from the date of issuance
  • Transferability: Credits cannot be transferred to other individuals
  • Value: Reflects the full cost of the charter (processing fees not included)
  • Usage: Applicable towards any available charter
  • Expiration: No extension is granted beyond the 12-month period

Partial Service Refunds

Service Interruptions

Should your charter experience interruption or get cut short due to reasons we are accountable for:

  • A refund that's proportional to the unused duration
  • Credit for a future charter of similar value
  • Additional services or upgrades offered with compliments

Guest-Related Interruptions

In cases where a charter is prematurely halted due to guest behavior or safety infractions:

  • No reimbursement for the unutilized time
  • The full payment is still expected
  • Additional fees might be levied

Dispute Resolution

If there's disagreement with a refund decision made, you can:

  • Ask for our management team to reassess your application
  • Offer extra proof or documentation to fortify your case
  • Seek help through consumer protection bodies
  • Engage in legal proceedings as per the governing laws

How to Request a Refund

Step 1: Contact Us

Initiate your refund appeal through:

Step 2: Provide Information

Your refund plea should contain:

  • Confirmation details of your booking
  • Date and time specifics of the charter
  • Justification for cancelling
  • Any corroborating documents (if relevant)
  • Your preferred repayment method

Step 3: Review and Processing

Our staff acknowledges your application within 24 hours, appraises it in relation to this policy, delivers a verdict in 48 hours, and processes affirmed reimbursements within the designated periods.

Important Notes

  • All refund queries must be lodged in written form
  • Repayments are carried out in £ notwithstanding the initial currency of payment
  • A strong recommendation is made for purchasing travel insurance
  • This policy could be modified with a notice period of 30 days
  • Refunds are subject to the prevailing taxes and regulations

Contact Information

For inquiries regarding refunds or to tender a refund petition:

Refunds Department
LucentCommonSpark Marine Services Ltd.
Marina Point
Southampton SO14 3TG
United Kingdom

Phone: +44 23 8000 1234
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Updated: September 15, 2027

This policy is structured to be forthright and clear-cut. We encourage a thorough review of these terms before confirming your booking and we are at your service for any inquiries.